ISO 20000 readinessfrom people who run ITSM daily.
Gap assessment against ISO/IEC 20000-1, a remediation plan with owners and dates, processes and records built in your ITSM tool, a mock audit and support during certification — delivered by practitioners who operate ITIL processes for production platforms.
What we do
ISO 20000 certifies that your IT service management system works: defined services, SLAs, incident and change control, supplier management and continual improvement. We hold the certification knowledge and, more importantly, run these processes every day.
We assess the gap, build what is missing in your tools, collect the evidence and run a mock audit before the certification body arrives.
- Gap assessmentClause-by-clause review with risk-rated findings
- SMS designPolicies, service catalogue, SLAs, process documents
- Implementation supportProcesses configured in your ITSM tool, records flowing
- Internal & mock auditFindings closed before the external audit
- Certification supportPresent during stage 1 and stage 2 audits
The engagement, step by step
Scope
Assets, processes, locations and the clauses of the standard in scope.
Gap assessment
Every control reviewed against evidence; findings rated by risk.
Remediate
Owners, fixes and dates; policies and records built in your tools.
Certify
Mock audit, then support during the accredited body’s audit.
What we put in writing
Written into the blueprint before work starts. If a number is not here, ask for it — we put it in writing.
| Timeline | 3–6 months to readiness, typical |
|---|---|
| Deliverables | Gap report, SMS documents, evidence register, mock audit report |
| Pricing | Fixed fee by scope |
| Ongoing | Optional annual surveillance support |
Questions we get asked
Do we need ITIL before ISO 20000?
Which certification bodies do you work with?
Can this combine with ISO 27001?
Tell us the standard or the vendor. We scope it as a fixed fee.
Scope and quote within two working days.