Support that followsyour time zone, not ours.
Senior engineers in India covering your servers, network and users wherever they are — through a ticket desk with SLAs, 24/7 on-call, secure remote access and monthly reporting. Offshore cost, in-house quality.
What we do
Remote support only works when the engineer on the other end can fix the problem, not just log it. Our desk is staffed by L2/L3 engineers with real infrastructure experience, backed by a 24/7 on-call rota and secure, audited remote access.
Clients in India, the Middle East, Europe and North America use us as their offshore operations team or as overnight coverage for an in-house team.
- Service deskTicketing portal, email, chat and phone with SLA tracking
- Server & network supportLinux, Windows, virtualization, firewalls, switches, Wi-Fi
- End-user supportDevices, Microsoft 365 / Google Workspace, onboarding, offboarding
- Secure remote accessBastion/VPN with MFA, session logging, access reviews
- ReportingMonthly ticket, SLA and trend report; quarterly review
The engagement, step by step
Audit
Inventory, access, monitoring gaps and the incidents of the last 90 days.
Blueprint
Scope, SLA matrix, escalation path, tooling and price — in writing.
Onboard
Monitoring agents, runbooks, access control and a two-week shadow period.
Operate
24/7 monitoring, tickets, patching, reports and quarterly reviews.
What we put in writing
Written into the blueprint before work starts. If a number is not here, ask for it — we put it in writing.
| Coverage | 24/7/365, follow-the-sun or overnight-only |
|---|---|
| Response | P1 within 15 minutes, P2 within 1 hour |
| Languages | English and Hindi |
| Pricing | Per device or per user per month |
Questions we get asked
How do you access our systems securely?
Can you be our overnight team only?
What tools do you use for ticketing?
Tell us what you run and what keeps breaking. We reply with an SLA proposal.
Month-to-month to start; most clients move to annual retainers.