A NOC that catches itbefore your customers do.
Tooling, runbooks, shift rotas, escalation paths and KPIs for a 24/7 Network or Security Operations Center — built for your team to run, or operated by ours as a managed service.
What we do
We have designed and run 24/7 monitoring for enterprise production platforms, with Zabbix and Opsgenie at the core. A NOC is not a dashboard on a wall; it is a set of runbooks, a shift model, an escalation matrix and KPIs that improve month on month.
For security, we add log collection, a SIEM, detection rules and an incident response process — sized to your risk, not to a vendor’s licence tier.
- DesignScope, tooling, shift model, escalation matrix, KPIs
- Tooling buildMonitoring, SIEM, alerting, dashboards, ticket integration
- RunbooksAlert-by-alert triage and escalation procedures
- StaffingTrain your team, or staff it with ours
- Continuous improvementMonthly KPI review, alert tuning, post-incident reviews
The engagement, step by step
Audit
Inventory, access, monitoring gaps and the incidents of the last 90 days.
Blueprint
Scope, SLA matrix, escalation path, tooling and price — in writing.
Onboard
Monitoring agents, runbooks, access control and a two-week shadow period.
Operate
24/7 monitoring, tickets, patching, reports and quarterly reviews.
What we put in writing
Written into the blueprint before work starts. If a number is not here, ask for it — we put it in writing.
| Build timeline | Typical NOC in 6–8 weeks; SOC 8–12 weeks |
|---|---|
| KPIs | MTTA under 5 minutes; MTTR tracked by priority |
| Coverage | 24/7 managed, or your shifts with our on-call backup |
| Documentation | Runbooks, escalation matrix, tooling design |
Questions we get asked
Which tools do you use?
Can you run it for us after building it?
What size organisation needs a SOC?
Tell us what you run and what keeps breaking. We reply with an SLA proposal.
Month-to-month to start; most clients move to annual retainers.