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The whole estate,one accountable team.

We take over the operation of your entire infrastructure — servers, storage, network, endpoints, backups, cloud — under one SLA with 24/7 monitoring, patching, change control, vendor management and a monthly report written for the business, not for IT.

Get a blueprint in 48 hoursWhat is included
Servers & cloudLinux · Windows · VMsNetworkfirewall · switches · Wi-FiEndpointslaptops · M365Suzu operationsmonitor · patch · backup · support · changeReportsmonthly · business viewQuarterly reviewroadmap · budgetVendorsISP · OEM · SaaSSuzu Technology · End-to-End Managed IT · sheet 16not to scale
Fig. 16 — Managed estateServers & cloud → Network → Endpoints → Suzu operations
Managed IT

What we do

For companies without a full IT team — or with one that is drowning in tickets — we become the operations team: monitoring, patching, backups, user support, network, cloud and vendor management, all under one contract with written SLAs.

You get a named account engineer, a monthly report that shows what happened and what it cost, and a quarterly review that turns into a roadmap and a budget.

Included
  • Infrastructure operationsServers, virtualization, storage, backup, cloud
  • Network & securityFirewalls, switches, Wi-Fi, VPN, patching, MFA
  • End-user supportDevices, Microsoft 365 / Google Workspace, onboarding
  • Vendor managementISPs, OEM contracts, SaaS renewals
  • GovernanceChange control, asset register, monthly report, quarterly roadmap
How it runs

The engagement, step by step

01

Audit

Inventory, access, monitoring gaps and the incidents of the last 90 days.

02

Blueprint

Scope, SLA matrix, escalation path, tooling and price — in writing.

03

Onboard

Monitoring agents, runbooks, access control and a two-week shadow period.

04

Operate

24/7 monitoring, tickets, patching, reports and quarterly reviews.

Commitments

What we put in writing

Written into the blueprint before work starts. If a number is not here, ask for it — we put it in writing.

SLAP1 15 min acknowledge · 4 h resolve, 24/7
PricingPer device and per user, fixed monthly
Onboarding4–6 weeks including documentation
ExitFull documentation handover, no lock-in
FAQ

Questions we get asked

How is this different from a typical MSP?
Our team designs and runs production data centers; your account is handled by infrastructure engineers, not a call centre. And we tell you what to retire, not just what to buy.
Do you work with our existing vendors?
Yes — we manage them for you and renegotiate where there is value.
Can we start with part of the estate?
Yes. Many clients start with servers and backups and add network and endpoints after the first quarter.
Related

Also under Managed IT

Remote IT Support — WorldwideManaged support across geographies and time zonesNOC / SOC SetupBuild and operate NOC and SOC — tooling, runbooks, shiftsIncident Monitoring & Management24/7 monitoring, alerting, triage and resolution with SLAs

Tell us what you run and what keeps breaking. We reply with an SLA proposal.

Month-to-month to start; most clients move to annual retainers.

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