Every alertreaches a human who can fix it.
Monitoring that pages a named engineer, not a mailbox: Zabbix and Opsgenie tooling, priority-based SLAs, triage runbooks, escalation to L3 and a post-incident review for every P1 — across servers, storage, network, cloud and applications.
What we do
An incident process is only as good as its slowest step. Ours is built around MTTA and MTTR: synthetic and metric monitoring with sensible thresholds, alerts routed by priority to an on-call engineer with the runbook open, escalation that does not wait for business hours, and a root-cause review that produces actions, not blame.
Delivered as a standalone service or as the core of a managed-IT retainer.
- Monitoring setupZabbix/Prometheus agents, service checks, synthetic tests, dashboards
- Alert routingOpsgenie schedules, priorities, escalation policies
- Triage & resolutionRunbook-driven L1/L2 with L3 escalation
- SLA managementPriority matrix, clocks, breach alerts, monthly SLA report
- Post-incident reviewsRCA for P1/P2, action tracking
The engagement, step by step
Audit
Inventory, access, monitoring gaps and the incidents of the last 90 days.
Blueprint
Scope, SLA matrix, escalation path, tooling and price — in writing.
Onboard
Monitoring agents, runbooks, access control and a two-week shadow period.
Operate
24/7 monitoring, tickets, patching, reports and quarterly reviews.
What we put in writing
Written into the blueprint before work starts. If a number is not here, ask for it — we put it in writing.
| Acknowledge | P1 within 15 minutes, 24/7 |
|---|---|
| Resolution targets | P1 4 h · P2 8 h · P3 next business day |
| Reviews | RCA within 5 working days for every P1 |
| Reporting | Monthly SLA and trend report |
Questions we get asked
Can you use our existing monitoring?
Do you monitor applications, not just servers?
What happens when an alert needs a vendor?
Tell us what you run and what keeps breaking. We reply with an SLA proposal.
Month-to-month to start; most clients move to annual retainers.