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Your infrastructure,run under one SLA.

Servers, storage, network and endpoints, monitored 24/7 and operated by engineers who have carried the pager for enterprise production platforms. One contract, one escalation path, written response times.

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Your estateservers · storage · networkMonitoringZabbix · OpsgenieNOC — 24/7L1/L2/L3 shiftsTicket & SLAITIL · reportsYoumonthly reviewChange control · patching · backup verification · DR drillSuzu Technology · Managed IT · sheet 10not to scale
Fig. 10 — Managed IT operating modelestate → monitoring → NOC → you
Services

Everything under one contract.

Pick the parts you need or hand over the whole estate. Each line below is a service we deliver on its own or as part of a managed-IT retainer.

Remote IT Support — Worldwide

Managed support across geographies and time zones

24/7/365, follow-the-sun or overnight-only

NOC / SOC Setup

Build and operate NOC and SOC — tooling, runbooks, shifts

Typical NOC in 6–8 weeks; SOC 8–12 weeks

Incident Monitoring & Management

24/7 monitoring, alerting, triage and resolution with SLAs

P1 within 15 minutes, 24/7

Service Delivery (ITIL)

ITIL-aligned ticketing, SLAs, CAB and reporting

6–10 weeks for a full process set

Hire Technical Resources

Contract sysadmins, DBAs, developers, resident engineers

Shortlist within 5 working days for common roles

End-to-End Managed IT

Servers, storage, network and endpoints under one SLA

P1 15 min acknowledge · 4 h resolve, 24/7
Why us

Why businesses move their IT to us

Most managed-IT vendors are staffed by L1 ticket handlers with an escalation path that ends at a reseller. Suzu Technology is led by a working infrastructure architect, and the engineers on your account are the ones who design and migrate production data centers for a living.

You get written SLAs, a monthly report you can actually read, and a quarterly review where we tell you what to retire, what to upgrade and what to leave alone. Retainers start small — a single Linux estate or a backup verification contract — and grow as trust does.

  • Written SLAsResponse and resolution times by priority, in the contract, with credits if we miss.
  • Senior engineersLinux, Windows, Proxmox, VMware, SAN and network engineers — not a call-centre.
  • 24/7 coverageFollow-the-sun monitoring from India with on-call escalation to named engineers.
  • ITIL without bureaucracyChange control, CAB-ready MOPs and post-incident reviews, sized to your business.
  • Fixed monthly costPriced per device or per environment. No surprise hours.
FAQ

Questions we get asked

What does a managed IT contract from Suzu Technology cover?
Monitoring, patching, backup verification, incident response, change management and monthly reporting for the servers, storage, network and endpoints listed in the contract. Project work such as migrations is quoted separately or bundled into a retainer.
Can you support our offices outside India?
Yes. Remote support is delivered across time zones with English and Hindi-speaking engineers; on-site visits are available across North India and through partner engineers elsewhere.
What is the minimum engagement?
A single environment or a single service line (for example backup verification for one site) on a month-to-month basis. Most clients move to an annual retainer after the first quarter.
Do you replace our existing IT team?
Usually we work alongside them: we take the 24/7 monitoring, patching and escalation load so your team can focus on projects. Fully outsourced operations are available for companies without an in-house team.

Tell us what you run. We send back an SLA proposal within two working days.

Share a rough inventory — number of servers, sites, users — and the problems that cost you sleep.

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